August 31 EOD

Time sheets sent. I forgot about mailing the letter so I am changing my time sheet and sending again. Headed to the post office after this post.

I left voicemails for Heidi and Stefan about shutting down early. I spent the morning at the coffee shop but the wind is still really fierce and knocking things over. I never actually put the bikes out in fear of them being blown over again. I can't imagine it would be safe to send people out on bikes with trees still coming down. Erika, this morning's barista encouraged us to shut down and Brandi helped me close. Our office materials are upstairs. I hope you both feel like this was a good call on my end.

August 31

Hi B, please remember To send your time sheet to Heidi on the 31st.

Will you also mail the envelope inside the binder. Be sure to save your receipt.

August 28 Gina

Do we need to check id'so to make sure people are over 16 or OK to take people's word for it?

We should lock up Pierre with other bikes via the base as the tire has a quick release.

Would like to bring clothes pins to hang helmets from umbrella - even better if we add a hanging sign possuble?

Aug 26

Morning, Bekah:

All the test ride forms and rental information has been entered to date. There is a thick folder of forms that can go back to the office when it's convenient. Please leave the folder for future forms.

Heidi brought updated rental forms in three parts and a fourth folder with the master. The 6pg is for the renter, the waiver and conditions are for the riders. 

August 25th EOD Bekah

The couple with the dog who damaged the Ohm bike came by and paid $219 for damages. 

Voicemail on the phone from Sarah at the Conservation District. 360-678-4708. I am sending contact info to Gina and Heidi. 

I've spoken to Brandi about my early closes on the 1st and 8th. The first is the monthly meeting that they stay open late for so we discussed that I would arrange the bikes like I did last month to account for the meeting.

August 22 Gina

Kim from inn at Langley finally returned my call about putting together a package tour with us, she said to contact her next spring as the packages have already been created/promoted

EOD Bekah Aug 18th

From Stefan:

Hand out Seattle electric bike cards on test rides. 

Tablet should not be left on top of binder at an angle. Please leave on flat table so it doesn't fall. 

From Bekah:

We need more bike rents agreements. 

I had a folder for info that had been entered into light speed. It's not here anymore and enter info is in a couple different places. Is that folder coming back? I've moved the ones labeled as being entered into a separate folder unmarked. 

A local supporter who has test ridden our bikes brought a card of a new local business down the street that does Tshirts. I will leave the business card in the front of the binder with the other collected business cards. Front Row Creative; Mike Johnson www.frontrowcreative.net 425-377-6653

Accident Aug 18

sandi lusk 541-633-9354

541-330-7373

Dog escaped from UBCC tied to a metal chair and crashed into me(Bekah) from behind Ohm #2 near the bank while I was opening. The force of the chair bent the fender into the wheel so it wasn't functional. Derailer has been damaged. Stefan arrived right after the accident and has spoken with the owners.

Managers Meeting - 8/13/15

August 13 Managers Meeting

To do list:

add local links to web site (done) - leave your car behind, community transit (done)

make gina admin to facebook (done)

make me editor to web sites (done)

put in opp manual: possible to meet people at ferry with bike (no advertising) - must be interviewed thoroughly first to see if good fit so reservation required. Done

Called Nwla- can bring bikes to you to test drive, etc. spoke to jeremiah@nwlanguageacademy.com about our ideas. Email him on  8/17 to get on staff meeting calendar (done)

email tyla at orchard kitchen - Heidi says no to cooking class for September tour. Done

Heidi added comment to August 12th EOD

What to do when it isn't busy

Clean bikes
Review opp. Manuel and add to it
Add renters and test riders into light speed
Post on Facebook page
Check to see if copies need to be made of rental forms, etc

August 16 gina

Heidi is going to ask Stefan to bring ohm charger.
Stefan is working for me this wed afternoon. He will come down at 12 to learn the drill from bekah. She can't stay past her shift.
Delivered brochures to farmhouse and quintessa. Lapis is out of business.

August 15 gina

Suggestion from test drive guy- attend boat shows and sell to yauchters.

Can't find charger for ohm #2. Anyone seen it?

Lm for tyLA at orchard kitchen that farm tour no go but collaboration in the future would be cool.

August 13 EOD Gina

Met with Brandy and Sue about giving out samples to stir up more business for us (they are happy with how busy they are) - I reminded them that if we do well it equals means more money for them. Brandy needs to think about logistics of baking extra, etc. We talked about gluten free energy bars. She thought perhaps we can start by doing this a couple days a week on the heavier traffic flow days.

Chamber called to say our paperwork was submitted and we are on their site but no payment has been given. They will prorate.

What to do when a bike fails during a ride

what to do when a bike fails during a rental (info. about road side service, trouble shooting over the phone…)

Better world club roadside assist - 866-238-1137 or 503-407-7867 - laurie

Local Contacts With Post Cards

People who have our cards:
Inn at Langley - lm to create package said call back in the fall

Langley motel

Saratoga inn

Star Store

Campground at fairgrounds

Langley pizza, star store

KK visitor kiosk, fitness center, pickles

Mukilteo coffee roasters

Bayview Bekah  stops - Blooms, Farm and Garden Cafe

Langley marina

Bistro

Country cottage of langley- 6th street

Quintessential - gave new brochures

NWLA

Orchard kitchen and farm - drop off with tyla

Burr oaks - lm for bill, dropped off
Eagles nest inn - 4680 Saratoga road Langley, contact is Keith
Harbor inn , 1606 main street, freeland

Whitney wayfarer Vaca rentals -5491 Bayview road (gave to kelly)
We are on the Langley chamber of commerce/visitor center Web site we need to pay display brochures.
__________________________________
Other places to bring our cards to:
Check out rent by owner and vrbo, ect.

Left a message for patty at whidbey getaways to request that she display our cards in her Rentals ( given to her in person).

Left message for Langley motel to carry our cards.

Farmhouse B and B - 2740 sunshine lane clinton (done)

Lapis lane guest house-3645 lapis lane, clinton (not running)

Ashington Manor Inn - 5022 Langley inn, Langley, lm

Bells beach b and b- 3778 south bells beach road, lm

Marty place at strawberry farm, langley-8778140503, lm

Villa Isola b and b-5489 south coles road, langley, cross hwy

Anchorage Inn - 807 north main street, Coupeville

Blue goose inn - 702 north main street, coup

Spinnaker tea garden b and b- 1872 west Arnold road, coup

By the cove suites - cover and and grace streets , coup

Captain whiskey - 2072 west captain whidbey inn road, coup

Casey's cove inn - 360-678-4597, coup

Compass rose b and b - 508 south main street, coup

Inn at Penn cove - 800-688-2683, coup

Bay breeze cottages - 5660 south double bluff, Freeland

A LA Provence b and b-5717 mutany bay, Freeland

Kristina's b and b inn-1405 rolling dr, freeland

Spring hill inn-24811 hwy 525, greenbank

Yoga lodge - 360-678-2120

Aug 14th EOD Bekah

We are closing early today as a result of the lightning and intense rain. Sue brought up what we would do with the expected lightening storms and we discussed with Brandi the bikes being put in the back early. She was in full support of  an early close for WIEBR and simply asked that we clean the floors, which will be done again before I go. 

Stefan and I worked on trying to add Gina and I as Admins on Facebook. It looks like the Facebook page was created with a different account and I'm wondering if Gina has additional information about how that was started. Although I manage numerous pages, I was unsuccessful at adding us through stefan's iPad. It appears that he is not a real person on his account...it's strange. I couldn't even add myself or Gina as a friend. We didn't come up in a search for people either. 

I have been posting to Instagram which also gets a lot of hits by ebike fans. It be great to be able to post to WIEBR Instagram page. Do you mind if I work on setting that up via out WIEBR gmail account? Do we have a document with our passwords that could be made available to all of us?

I reminded Stefan to return the ohm charger he borrowed from us. 

Blessings on a beautifully rainy day!

Farm Tour

Ride:
langley to bayview (on the way, stop at Burr Oak Acres and have juice) to maxwelton
on the way to bayview (beautifully renovated farm store) we will stop at local farms and have a farm fresh lunch.
langley, bayview, spectacular maxwelton valley. with optional extended side routes depending on participant desires.
Stefan can take people to clinton if people want heavier ride while I stay with leisurely group.
Stefan will pull trailer to pull peoples farm food purchases.
Tell people to bring money

This just in --- we are going to tilth!!

arrive at 9
start biking 930
Burr Oaks (juice)
bayview one hour, leave by 11
go down Ewing behind goose to maxwelton for full circle farm (flowers), 7th generation artisan meats (tasting)
lunch by 1
back on bike 2
farm - biodynamic (corner of maxwelton and campbell - Heidi will ask)
arrive back by 3
price - food and tour and water bottle - $120/0ne $200/two, I get paid $20/hour to run tour, $150/person includes lunch, guided tour, special stops, water bottle, snacks - look up kayak tours (Gina). 50% off our profit for people who want to use their own bike. my pay for the day
Kayak tours are

Whidbey Island Kayak Guided Tour Packages: 4 hours = $98 per person

I work 8-4 (8 hour shift) = $160. it costs us around $75 to put it on per person. Stefan comes with me. David may go with a second group depending on who enrolls.


To do list (still to do in bold):
1. decide how to make a reservation - create form (GINA) - get their height, age, fitness, what kind of bike do you ride now? late charge $50, we reserve the right to refuse, have to be 16

2. check with insurance company (stefan)
3. select a photo for card (stefan)
4. can we borrow logo for farm tour for back (GINA)
5. Route (Stefan and Heidi will drive to establish) - consider weakest person on the ride, have a rating system for this - moderate
6. Contact potential farms/sites to add to our custom tour based on farm tour (Gina after route is determined)
7.Advertising plan - small post card created now - give to ADG with as many details as possible (Gina) fill in after above is decided, compatible with big post card, provide snacks and lunch, give price, tour sites promote us,drew's, ask bayview farm and garden if they will co-advertise (Gina), Announce using mailchimp (contact David, will pay) - ask Brian at the shop for password
8. Call Sarah from conservation district about our ideas gina
9. Burr Oaks - Gina call, pitchers of juice for less money, lm for bill at 360-321-2721
10. contact Brit and Erik (Full Cycle Farm) - can we have lunch at the farm, do they want to provide, restaurants and charging (we can bring power strip)? fullcyclefarm@gmail.com (GINA)
11. contact 7th generation artisan meats (order a sampler plate), sevengenerations@outlook.com, Tel 360-582-7461 = Nathan
       360-914-0451 = Greg
12. Learn how to send invoice in paypal (Gina) - add tax, under request money tab
13. Ask farms about Sunday
14. We need to figure out lunch - Doreen's at Tilth or ??

                      

12. contact glendale shepherd - can't come down, willing to feature a sampler plate during our lunch?
(360) 579-1677

Done by Gina
Lm on tour number inquiring about use of rather logo she said yes. Will email. emailed her a link to our tour info. She posted but the link isn't working. I left Sarah a message.

Called and spoke with Keith@bayviewfarmandgarden.com - the promo guy. He likes the idea of promoting each other for tour and beyond. sent preliminary info with our web site. Don't see it. Have contacted again and Keith left - left a message for the owner - she is sick (Maureen).

Lmessages for 7thgeneration,  glendale (spoke with them -- see below),  burr oaks. Full cycle said no cuz they r at the farmers market.

Carolyne at Glendale is interested. She wants us to give her a budget.

Spoke with Kay - she updated websites with tour info. and capturing email addresses. David moved the lightspeed addresses to mailchimp and wrote down the protocol for it.

I sent an email to Dave about newsletter template in mailchimp so that I can promote tour. Found out there isn't a template so I created.

Lessons learned:
be clear that bikes are included. Give price for please who have their own (Heidi says half).
Be clear that price dies not include ferry fee
Advertise this as an extension of Seattle electric bike

Advertise with CBC and other area publications--early in the year!

Try this again perhaps as a package deal with a local inn.

Mailchimp done.

Ple promoting us via Web site and flier
quintessential - link sent. They r wanting to focus on family reunions but have a wedding this sat eve, starts at 4.
Lm for farmhouse b and b
Langley pizza
Boatyard
Inn at Langley
Saratoga
Country cottage of Langley
Tourist kiosk at bayview
Langley marina
Star store
Bistro


future tours:
women only, maybe partner with women retreats like eagles nest - LM for Tom and Janice (360-682-5270)
mother - daughter, over 16
look into cascade bike club language - http://www.cascade.org/node/6888
Monday night ride
Garden tour in june 18, 2016 - http://wigt.org/ (tickets are $20), lm to inquire about group discounts
fiber art tour (self directed) - same as below?
self guided art trail (http://www.whidbeyarttrail.com/)
scavenger hurt
Weddings on Whidbey Event Tour - ido@weddingsonwhidbey.net,  email address doesn't work, event in November
Drive - Admin, Rolodex to access contacts

FOR NEXT YEAR:

Farm Tour (DONT HAVE DATES YET BUT CHRIS WILLIAMS WOULD LIKE TO WORK WITH US TO PUT A "COOL THGS TO DO ON WHIDBEY" site together

Whidbey Island Life magazine - Sue at 360-730-1243 (LM) 

Greenbank Farm - http://greenbankfarm.biz/, no 2016 dates yet

Farmer's Markets

Artist studio tour - August, dates not set yet

http://www.whidbeyworkingartists.com/

Aug 12th EOD

AM Bekah

Stefan came by and trained me on test rides and better sales prep.

PM Gina

I have been putting the la pierre on rack opposite of sign so that sign is visible. 

Had a long chat with tyla at orchard kitchen. They are happy to chat about farm bike tour idea. they would like people to come to their cooking class versus catering most likely. depends on if the class runs.

People at eagles nest inn are super excited. They had guests arriving at the time that I rang their doorbell. Probably Will come To Rent tmrw.

Another bike farm tour option is chocolate farm. 

Aug 11th Bekah EOD

I was able to get the key out of EM #4 with ease. The battery wasn't quite pushed in all the way. 

However, I made a huge mistake a broke the spare key on OHM #2 (194). The difference in batteries confused me and the ohm is generally more difficult to remove than the EM, where the key can stay when removing the battery. I won't make that mistake again!

More rental agreements should be prepared for future rentals. We have plenty of rider forms but only 4 rental agreements.

EM# 1 needs to be looked at for servicing. It seems like there is resistance somewhere on the front wheel. Similar to the Ohm that was sent to Seattle to be worked on. 

***update*** 8/12/15 the resistance on EM #1 was the fender which I was able to adjust. 

Google Doc Transfer

Meeting with Heidi: 

Move staff notes to blog (use labels to organize). Include a document/checklist that lists our relationship with people holding our cards (Inn at Langley, etc.)

blog post - what to do when a bike fails during a rental (info. about road side service, trouble shooting over the phone…) Under Operations Manual heading

July 8 Gina 

Picked up binders and folders from office in KC yesterday. Organized them today. Blank forms are in labeled folders on a shelf to the right of our work station. Binders are there too, labeled with completed forms.

Also, let's start a list of places that are holding our cards.

Inn at Langley

Langley motel

Saratoga inn

Star Store

B and B on fifth

Campground at fairgrounds

Langley pizza, star store

KK visitor kiosk, fitness center, pickles

Mukilteo coffee roasters

Bayview Bekah  stops - Blooms, Farm and Garden Cafe

Langley marina

Bistro

Country cottage of langley- 6th street

Quintessential - new brochures

NWLA

Other places to bring our cards to:

Farmhouse B and B - 2740 sunshine lane clinton

Eagles nest inn - 4680 Saratoga road langley

AshINGTON MA OR Inn - 5022 Langley inn, Langley

Bells beach b and b- 3778 south bells beach road

Lapis lane guest house-3645 lapis lane, clinton

Marty place at strawberry farm, langley-8778140503

Villa Isola b and b-5489 south coles road, langley

Anchorage Inn - 807 north main street, Coupeville

Blue goose inn - 702 north main street, coup

Spinnaker tea garden b and b- 1872 west Arnold road coup

By the cove suites - cover and and grace streets , coup

Captain whiskey - 2072 west captain whidbey inn road, coup

Casey's cove inn - 360-678-4597, coup

Compass rose b and b - 508 south main street coup

Inn at Penn cove - 800-688-2683, coupons

Bay breeze cottages - 5660 south double bluff, Freeland

A LA Provence b and b-5717 mutant bay, Freeland

Harbor inn , 1606 main street, freeland

Kristi ends b and b inn-1405 rolling dr, freeland

Whitney wayfarer Vaca rentals -5491 Bayview road (drop in mailbox for kelly)

Spring hill inn-24811 hey 525, greenbank

Yoga lodge-360-678-2120

July 9th AM Bekah

Callahan started the day saying that we should move to the Whale Center. There is a space there where we could have other bikes and an office space for $300/month. Every day he confronts me about how this arrangement isn't working for him and hurting his business. 

On the upside, I have been posting on my personal social media accounts including Facebook and instagram (yesterday's post got a lot of attention). I did distribute cards to Bayview where they have a spot for cards along with Blooms who has live music on the weekends and Bayview Farm and gardens which has a lovely place to eat. In addition, hand bills are at Langley Marina and encouraged on Saturdays as the bus in no longer operating.

Gina, would you be willing to put the phone and/or tablet on the charger at night. Both have too little power to be used without being plugged in this morning. I think the phone would be the highest priority.

July 13, 2015 Bekah

I came down to prepare at noon today for a 1pm rental. The customer arrived dissatisfied that we weren't able to accommodate them on Friday when they tried to find us. Not taking cash was another hiccup for them. They were given the Drews list discount with consent from Stefan but were concerned about leaving their handwritten  credit card info. Again after discussing with Stefan we agreed to return it to them after the ride. They were giddy by the time they left.

I'd love support in finding better words to use with customers about the choice to hand write the card information in combine with scanning it. Please advise.

Handwritten credit card info form: people must fill this out. Reassure them we have a shredder upstairs in the office and we will shred the paper as soon as they have returned from the ride, and we have inspected the bike.

This is simply security for us. If you want to tell them something else, say that some rental 

Callahan apologized to me for his behavior last week and shook my hand. We are welcome to be renting bikes out of the back before we get our new space. I put the sign out and talked to two potential buyers and two potential renters for tomorrow morning. 

Customers reported technical difficulties with Easy Motion #2. It shut off three times while going uphill and gave the error code of a triangle. She said it was jerky as she rode. Problems began after an hour of riding.The other rider reported that the saddle bag hit the back of her foot. She really moved the lock to her friends' bag and moved the bag back but still had problems. Despite the challenges, they were happy with their adventure.

One charger left at Callahans. I need the extension cord back and another charger if possible. I'll charge one now and the other in the morning. 

I am sending an email regarding follow up for customer who wants to buy a bike.

July 24, 2015 Bekah

Blog - Info about commons: 

Closing for WIEBR will be earlier than SWC on Fridays and Saturdays when The Commons closes at 7pm. They don't anticipate it being a problem as most people enjoy sitting outside when the weather is nice and the back room is not used much at that time. After 

Put in Operations Manual (done):

The shredder is upstairs. Brandi suggested we never leave the phone and tablet in the back room, especially when they remain open after we close. I'll put them upstairs with the shredder so they are safe for the night. 

They've asked us to keep the floor tidy in the back as bikes come in and out. Brandi the manager will show Gina where the broom and mop are. After set up each morning, clean floor.

***we need more flyers...it's possible all 500 have been distributed. 

Missing: chargers, three hole punch, tags, bike maps

Put in operations manual (done):

1st Tuesday of the month at closing--store bikes in front room at SWC if SWC is using the back room for an event. Or any other night they may use the back room for an event.

July 25 Gina

I didn't mind putting the charges in over night. However since we are a green business I suggest that we do it while we pack up for the day and do during the lunch break (upstairs). This should be more than enough time to recharge.

Callahan came over very upset about his name being used so I requested that Heidi take him off of Facebook, website, etc ASAP. Heidi and I will work on changing card.

Rental contract delivered. In white folder.

We need:

1. Zip ties for bike signs--on bikes

2. Back soon sign

3. Sign on a post

4. Permit

5. Bike rack with ground screws - for the back

6. Umbrella

7. Press release

8. Clip boards

9. Join chamber

10. Velcro

Replaced postcards at Saratoga, Star Store, left a couple at Inn at Langley. Need to call to request to leave at Inn and Langley Motel. Nothing at Village Pizza.

Old cards now have white stickers covering Callahan's name and address. Will get new ones but let's distribute what we have to people who come by and know where we are. We'll take new ones to locations and then use them at SWC when we run out of the old.

Stuff in bins and we still need a bin for the helmets and bags to keep them out of the rain.

July 27th Bekah

Put in operations manual (done):

Visual Voicemail: if someone leaves a message on the phone, it won't show up in the call log or display that we missed a call. Click icon for visual voicemail to check for messages. 

Fyi, Phone was at 40% this morning. I could not hear the ringer while the phone was charging by the window. 

#6 Easy Motion had to be brought back by a rider today because it shut down. We talked about braking and pedaling at the same time but the customer couldn't get the bike to turn back on at all. Eventually, they got it back on but it continued to shut off. I traded them out an Ohm. This happened previously with EM #2. Stefan says we may phase out the Easy Motions. 

July 28th

For operations manual (done):

When charging batteries make sure they are not in the direct sun.

Take batteries out to charge by front window outside. Do not park bikes by window right outside the building. Our agreement with The South Whidbey Commons is to use the bench.

Please remember to put away the sign at closing. 

Do not leave keys in the locks at closing. Put them in the top of the tote with compartments on top. Return to locks in the morning when setting up. 

July 29 Gina

Bikes have been exchanged. No more old easy motion. Two new easy motion (rides bouncy) brands with Bosch motors. The Lapierre is top of the line, superstar in europe. It has torque, case sensing, no throttle. Battery is encased with chain. People feel like superman on this bike versus Om WHICH IS JUST TORQUE and has more of a pushing sensation.  Other one is a different version of easy motion with bosche. Experienced riders go on the Pierre - smoother ride. 

Put in operations manual (done)- 

bike technology :Torque sensing vs Cadence sensing

David booked an app for a bike, maybe two for this Friday at 11. Drews list, so list 30% discount. No credit card taken. Sue larson, 3602217918. 

July 30th Bekah

Put in operations manual (under list at end of the day, places to check to put everything away)

FYI...Tote with water bottles left under bench with banana peel trash. Power strip left plugged in at the wall. 

New Easy Motion bikes not charged. Stefan has them in his van and will bring them. 

Put in operations manual (done):

Heidi has asked that the keys not be stored in the bike locks at night but rather in a separate box - store up with phone or in tote.

Do not rent bikes until you get the okay from Stefan. Waiting on insurance folks to give the go ahead. 

July 30 Gina

3 Bosch chargers delivered. OK to rent bikes per stefan. 

Key inventory:

#1 - 2 battery and 2 lock

#2 - ditto

#3 - Lapierre - 2 Battery and no lock

#4 - 2 battery and two lock

#5 - 2 lock keys and no battery key

We need to start logging bike rentals in the spreadsheet doc.

Heidi is working on an umbrella stand, sign permit, and camping chair.

Put in operations manual (done):

Phone = under log.  green arrow is incoming and red arrow is outgoing. To hear voice mail look unDer visual voice mail icon delete after responding to message. Any messages left in phone are not complete. Please write on phone log (blank page on clip board ) what person on next shift needs to do to complete phone message.

Put in operations manual (done):

Person who is closing on the 15th and the last day of the month, at the end of the day, take a picture of time sheets and send to Heidi asap. Keep original in file (Heidi will retrieve and bring blank sheets). 

July 31st Bekah

Pens!!!!!! May we please have some more pens?!

There is a special running on Drewslist that allows a solo rider to go out for 2 hours for $35. The first I knew of this what when a renter was upset by the cost when I went to charge her. I'm writing this to let Gina know. If would be helpful if we could be alerted to future specials so we can be in the know when working with customers.

Put in operations manual (done):

Always greet common’s staff when you arrive. Introduce yourself to them if they haven’t met you yet.

No walking through the kitchen. Use the back door of the kitchen to access the upstairs and the back room. Side door by ice cream is ok to use too. 

August 1 Gina

Got clarity from Heidi about Drews discounts - extending discounts through the season. 30% off of packages, and one hour free off of single hourly rate if they rent for at least two hours.

Opp. Manuel:

Let's leave the chargers in the bike bags permanently unless they are being charged or it is raining. TU

August 3 Gina

For ALL accidents - write a report and send to Heidi. Facts. Helmets are retired if it gets knocked.

Opp. Manual (done):

When you come in to work read the staff notes for the dates you weren’t working. 

Update on quick release seats for new Easy Motion bikes: Jonathan (mechanic) has to think about what is possible. 

We are not charging $25 fee for reserations at this time. When we become busier we will revisit this. 

I will be monitoring the phones to see how much power we are using in a day and make charging protocols in relations. How much power does it lose at night if turned off?

We will not be renting the Easy Motion evo streets anymore. However, we can expose people to any Easy motions for purchase if there is interest. The only Easy Motion brand bikes now used for rentals are Xenion middrives bosch city wave. City wave are safer for short term use because less of a learning curve (no throttle). 

We posted a special on Seattle Electric Bike site - summer sale - Evo Streets, All Pedego’s - to find out about pricing, call or come in to seattle store. extends to current stock only. 

The La Pierre in stock is Heidi’s bike. She will be taking it. If we want a Lapierre to rent out Stefan will need to order one or arrange in advance with Heidi.

To do for Gina:

create a folder for notes from Heidi/gina meeting

Download lightspeed app onto tablet (ask Stefan for access code) - Put in past renters, test drivers (keep hard copies), capture anyone in staff notes too.

Light speed notes: 

Customer database 

under type: hit rental if money exchanged, but need to create a catagory for inquiry and test ride

update lock list and include which bike goes with which number

Run everything (new operations manual) by Bekah to see her perception.

Operations manual - do bare bones and then send to Heidi to edit

Add to closing list - curtains and locking door, etc.

put commons info. into opp. manual from google drive, under rentals.

cb about quick seat release if haven’t heard anything

make disinfectant spray for helmets

Us to do:

Revisit bike lock list

Review spreadsheet docs.

Aug 4 Bekah

Ohm #5 wasn't sounding right. It went with Stefan to Seattle to be serviced. 

Aug 5 Bekah 

Regarding the choice to store chargers in the pannier, be mindful that they are not waterproof and pool water at the bottom of the bag. I have put them away in a tote for lunch in case it rains. GOOD POINT POINT BEKAH!

Heidi: Ideally, we will have big bin--all I can think of is a rolling garbage bin--I have one I plan to spray paint for lack of a better idea--in there could stored the bags when it rains, and the helmets. Of course the bags neeed an easier on-off system. I have though to extend the velcro--other ideas?

I was able to download lightspeed pos on my personal iPad and can begin entering customer test ride information. However, Stefan and I both were unsuccessful at downloading on the WIEBR Samsung. It seems it may be unavailable for Android. The ones I have entered at marked with an "LS" for lightspeed and placed in a marked folder in the filing tote. 

Heidi brought more rack cards which have been stickered over. There are still plenty of stickers if old cards are continue to be collected.

AUGUST 5 GINA

We now have an operations manual started. It is in draft form and resides in the rental folder. Will be adding to it from home. Much of what is in staff notes will be used to create the manual so keep them coming. Staff notes will be moving to a blog. Details soon.

I have talked to several people today who are visiting and brought their bikes with them. Perhaps our marketing campaign to reach tourists before they get here letting them know about hills and our wonderful solution. 

August 6 Gina

During lunch break keep promo cards out so people can take in our absence! 

August 8 Gina 

Bolt came out of seat securing on bike #1. Stefan notified. 

Make sure that cliff bars are given only to rental customers, not test riders.

Ran into quintessa owners at the parade. Gave them brochures. we need to make a plan to get these out to ALL accommodations sites asap. 

August 9

Quick releases put on xenion seatposts. We need to make sure they are tight and we tell the riders that if they adjust seat during ride then double-check how secure they are.

Console on LA pierre can be removed and placed back on if system isn't working.

Stefan and my brainstorm - we need more visual, I hand out coffeehouse samples, promote cafe and bikes. Stefan will talk to brandy. We want to help make the cafe reach its potential. Something like a bubble machine would be good to attract.

Heidi: blog is ready--I invited you both to be authors, so hope that works. It works awesome for the shop. We can put docs and checklists relatd to Operatons Manual in the blog as well for easy reference.

Sorry Gina, I forgot you were going to make the spray and I bought a spray bottle when I was shopping at the coop in Seattle with my 10% off coupon. 

August 10 Gina

Phone at 69% at 8:10 and at 8:40 89%. 30 minutes charged 20%

Left message for inn keeper at inn at Langley to discuss possibility of package deals.

Left a message for patty at whidbey getaways to request that she display our cards in her Rentals

Left message for Langley motel to carry our cards.

Primrose path properties will call me back. 8003334724

Call Nwla- can bring bikes to you to test drive.

Key to bike #4 is stuck in battery. 

Operations Manual

Welcome! 8/8/2015 1st post

Hi Gina and Bekah,
Here it is!

This is not for public viewing--just for communicating among ourselves. This should be useful for keeping each other up-to-date.

So this blog officially replaces our "Staff Notes" doc from the drive. I have met with Gina regarding all relevant info to transfer from there to here.
One of the great things about the blog is that it is searchable in View format--so we can always go in and look for a customer. Or we can scan it chronologically, or we can scan the labels.

The blog would not replace discussions or personal info getting communicated. Please use email for that. Especially regarding schedule changes.

We'll use the blog for two things primarily:

1) An actual log for "GMs" and "EODs" each day you work; any significant details about customers, including those interested in a follow-up call*; general interest level, did you rent, # of test-rides, ideas you have for items for operations, etc.

So, Stefan and I would create a "GOOD MORNING" post (for lack of a better term--at the shop we call it a TO DO)--that you can check as soon as you arrive with any relevant info.

Each day you will create a post for that day, titled EOD (End of Day). On days you share, don't publish at mid-day, just have an AM and PM section.

Be sure to say who is writing the post.
Be sure to always read all the posts from days you were not in.
Use consistent format for subject line; i.e. Sunday 8/9/2015 Good Morning or Sunday 8/9/2015 EOD

2) We will be creating some documents, and an operations manual (as it develops), including checklists for opening and closing, etc. These will be titled and labeled to be searchable and organized so that we have them easily on-hand.

We'll also use this for other handy items, like I have a TO DO list.
You'll see I already created a post for this, and for Operations Manual--the content and title of these can be edited any time.

Bekah--I am meeting with Gina every week or so to follow up on things from a managerial standpoint--so some of the things we are working on may appear as posts.

*Note that you should always review customer information captured on test ride or rental forms so that it is legible and then the information can be transferred onto the LightSpeed database. When we get on-line waivers going, the waiver database will likely load into LightSpeed and we won't have to hand-enter info. I have shown Gina how to enter the data into LightSpeed.

Bekah--if Gina does not get this caught up over the weekend and on Monday, I'll come down and show you how to do this on Tuesday.

Okay, I think that's it for now!

Heidi TO DO

1. put new job details in writing (hourly pay), how many hours you want me to work at this pay (cap), etc. and send to Gina* (DONE)

2. Type up document explaining torque versus cadence sensing

3. Revisit smartwaiver with Gina

4. get box for active keys to store at night

5. Work on an umbrella stand (done), sign permit, and camping chair.

6. copy drew’s ad and put into blog

7. call Kim T. to take picture of us in front of common’s, clamps for umbrella
broom

8. Please mail a stack of brochures to*:

Primrose path properties, sarah primrose, 3203 east harbor road, langley, 98260. (send 6)
Mrs. Chrstine Pinkham, Po Box 567, Freeland WA 98249 (she has lots of friends who own guest cottages, etc. on the island and is happy to distribute. Please let me know when mailed. Gina sent to Christine

*priorities