Good Morning, Gina!
Expect some rentals (see below about Expectation! :)--it's Djangofest starting next Wednesday, and a few more events next weekend attracting folks to the island. I heard today that the Friday Farmers Market goes for 2 more weeks. We might have to consider closing sooner than planned if we don't get some more business this month. :( Sad but happy we have had a good and educational first year :)
Bike storage
I think we'll just have to move the bikes unless we can find a secure, enclosed storage garage in Langley. I'll come at 4:15 Sunday so we can load bikes. Next Friday, Stefan can bring the bikes to you. Next Sunday I'll be gone and he'll probably be in the shop, so you'll have to lock them up at SWC, and he'll come get them on Monday or Tuesday morning. Please let Brandi know this for next week.
OK!
Battery Keys and locks/keys
Please inventory all battery keys and lock keys on a regular basis. We always "Expect" to have customers! We always want to practice "Expectancy" by being ready (we don't want to have to scramble to find the things the customers need for their ride).
A list to inventory bike battery keys was done once before but it was not very useful because it referenced "bike #1, etc.", and we need more information in order to track down missing keys, or find homes for spares. See below for ideas on how to identify bikes/keys.
For now, make a list of which bikes we have that do or do not have battery keys, and if they do have keys, how many are there. Separate out the keys that do not go to anything. I tried to do this today but not sure I got them all.
I know you have one-only U-lock, and I found another key to match that lock, in one of the bike bag pockets, and put it together with the key we had. We should number locks as L1, L2, etc, and not try to match them to a bike--just make sure each bike has one.
I hope to find the missing u-locks in the shop this weekend.
Chargers should also just be labelled by brand: OHM or Bosch or EM.
And inventory them regularly as well to make sure we have enough for each bike, or at least one for each battery type.
For batteries, we should change our labeling system to the make/model name and add numbers when we have more than one. So for now list the bikes as OHM LS, EM Xenion, EM Street, LaP 16" (the 16" is frame size since that is the only difference between it and the other LaPierre, which may come back to rentals). Then we only have to add numbered labels to the bikes that are duplicates.
We should have thought of this before when we realized we would not be using just EM Street models for rentals. Hindsight is 20/20, as they say.
Also please make sure our current lists reflect the bikes on the site by serial number. The insurance form, and a master list in docs that we can update.
The master list should show when bikes are added to the rental site--by make/model and SN#--and then when they are removed. We would need to have a really accurate record system to make any kind of insurance claim.
The SN# is the only way we have to be entirely sure which bike we are talking about. And that is the way we track them in LS. I am trying to have everyone in the shop update LS to reflect whether the bike is at rentals or the shop as well. So we'll have it in LS and on our master rental list.
We should also track the key numbers if they have one, and double-check this regularly, and at least every time a bike leaves and comes back, since sometimes batteries get switched! If a battery gets switched, we should always get the original back--unless Stefan makes the switch official.
You might make a note as to how to identify keys as I was showing you today--OHM keys are the BionX battery and they are solid silver; Bosch keys have AXA on them or something like that; ABUS is a lock manufacturer; EM keys have the little brown tag with numbers on it (heaven forbid the tag should get separated!). The thing to remember is that Bosch keys can be on models made by several brands--Easy Motion Xenion, all Felt and LaPierre models, and our new CUBE bikes coming in 2016.
The models could change for next year, depending which models we use for rentals and tours, but clearly we will need better systems for organizing and tracking keys for batteries and locks. And anyone working at the rental sites should familiarize themselves with the bikes and the style of batteries, and battery keys.
So some of this will be more relevant when we start up next year and we can save the information in the operations manual.
SOUNDS GOOD.
Please note
The bikes were not actually locked up after you left. You forgot to attach the end without the lock to anything! I just hid that end since I think you had the lock key. Please double-check this always when you leave. Do we have a spare key for that lock? If not, we should get one, or get a lock that has a pair. Please let me know. Thanks.
MY APOLOGIES. No spare key.
And thanks, Gina, for all your work always! Have a great day!
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